The user should have to do as little as possible before achieving their objectives

Users should not be affected negatively if they do not have the means, capability or which to interact with a service in a prescribed manner

What does it mean? Services become fragmented and user operate in silos thanks to ‘barriers’ that are put in place. Quite often these...

What does it mean? Understanding the user and their needs is about more than simply identifying what they are looking to achieve by...

"Very supportive and transparent throughout the process and engaged our staff to aid knowledge transfer and empowerment" IT Director

"refreshing to finally see a consultancy that put emphasis on knowledge transfer skills and training for in-house team members - Thank you"

What was the situation? The Crown Consulting Group had been engaged with the public sector client supporting them deliver their Windows...

The Crown Consulting Group Listed on G-Cloud 12 We are please to announce that we are once again listed on the G-Cloud framework. We have...

The Crown Consulting Group Listed on G-Cloud 12 We are please to announce that we are once again listed on the G-Cloud framework. We have...

The Crown Consulting Group Listed on G-Cloud 12 We are please to announce that we are once again listed on the G-Cloud framework. We have...

The Crown Consulting Group Listed on G-Cloud 12 We are please to announce that we are once again listed on the G-Cloud framework. We have...

The Crown Consulting Group Listed on G-Cloud 12 We are once again very proud to announce that we have been formally awarded a place on...

We are pleased to announce that Chris joined Crown Consulting Group in January. A little bit about Chris: I studied linguistics and...

We are very proud to announce that we have been formally awarded a place on the Crown Commercial Services G-Cloud 11 Framework.

In our previous post we talked about collecting and qualifying your goals and aspirations, we highlighted the key to doing was to ensure...

In our previous post we introduced this series of short publications which we think will help you when embarking on any program of...

The Crown Consulting Group and our large network of skilled independent consultants have spent years at the forefront of complex business...

What was the Challenge? ​ In recent years the housing sector has seen a number of fundamental reforms and policy introductions that have...

What was the Challenge? ​ A major player in the travel industry was looking to ensure compliance in line with the upcoming GRDP...

What was the Challenge? ​ This client was operating in a fast-paced changing marketplace and was moving forward with a channel shift...