Cloud Service Delivery
- The Crown Consulting Group
- Nov 11, 2020
- 7 min read
Updated: Feb 19, 2021
The Crown Consulting Group Listed on G-Cloud 12
We are please to announce that we are once again listed on the G-Cloud framework. We have revised our services to further compliment the project delivery phases outlined in the Government Digital Services Manual. These services can be consumed individually or collectively depending on your specific requirements.
In this post we are going to look at our new Cloud Service Delivery. All our services and listings can be found directly on the Digital Marketplace.
Our Approach
We have designed our service offerings to align with the Government Agile Delivery project phases. Furthermore, we have adopted and work against the Service Standards and Technology Code of Practice to further complement our clients. At a high-level, our services include;
Cloud Strategy & Roadmap: Designed to help our clients identify their goal and aspirations by taking a holistic look at their organisation. The objective of which is to create a working, measurable and sustainable strategy that will support any organisation moving to and adopting cloud services.
Cloud Service Discovery: Discovery is about understanding the problem and/or aspirations in question. We then set to refine the problem by building a contextual understanding of the users, their frustrations and objectives. We look to understand the current working practices, constraints and business rules.
Cloud Service Design: Having identified a series of options based on the Discovery output, this is where we start to refine those options into potentially viable services. By refining these with users we uncover further considerations enabling these to be addressed early. Further, at this stage we take a holistic view of the service and catalogue all entry and end points.
Cloud Service Delivery: Taking the most refined option from Design we work at developing this service in the real instance. Depending on the service we may operate a small pilot here, this helps to ensure the accuracy and alignment to the users’ needs.
Cloud Service Support: Having transitioned the service into a live environment we can continue supporting the development of enhanced features and further aligning the service to expectations.
Cloud Service Delivery
Our Cloud Service Delivery has been designed specifically to help you translate your strategic initiatives into manageable deliverables. We take a holistic approach to ensure all the corresponding elements of your business are aligned to help you attain maximum benefit. By doing this we are able to help you effectively align your services and solutions to your customer expectations. Depending on your scope our Cloud Delivery service will deliver;
Comprehensive Planning – Helping you define a clear understanding of the key elements required to create comprehensive detailed planning artefacts and pulling these together to support us in delivering the vision. This will include the identification of your core systems, detailed technical requirements, key stakeholders and desired delivery methodology.
Detailed Business Cases – For each initiative it is likely you will need to create a separate business case which will identify the need for the change, sponsorship, associated risk, cost and benefits to name but a few elements. We can help you create these documents, link them to your detailed plan hierarchy and use them to initiate your benefits realisation plan and activities.
Complete Traceable Requirements Specifications – As with all our work we are completely flexible in our approach, we will adopt a methodology which will complement your deliverables and organisation. In any case we will deliver a structured rigorous approach to requirements gathering, all documentation will be completely traceable and used to form the basis of our testing activities. Additionally, this is a key opportunity to attain the support of key stakeholders throughout the business which will intern support the adoption and continued support for your change journey.
Structured Delivery Methodologies - We are fully versed in full lifecycle delivery using both Agile and Waterfall methodologies. Additionally, we have worked to the GDS delivery standards and design principals successfully for a number of years.
Partner/ Provider Relationship Development – A key consideration we have identified that supports the success of any initiative and organisations is the change in approach to partner/ provider management. Cloud technologies generally offer much wider flexibility than traditional solutions. To achieve the most benefit here you need to consider working alongside your ‘supplier’ and treating the relationship more as one of a partnership. We have helped a number of organisations develop positive two-way relationships which have supported future growth through collaboration, often realising considerable savings.
Delivery Governance – The key with all delivery governance is getting the right balance between speed, cost and appetite. You then need to balance this with the risk level to devise an appropriate comprehensive, but not restrictive, governance process. We have found a key consideration in this needs to be the delivery methodology. We have extensive experience of working with clients to ensure solutions are appropriately controlled yet not restricted.
Benefits Realisation – Having identified your expected benefits in the business case creation here we will go further to look at how we can quantify these. We will work with you to put a structured framework in place which will help you track and report on your realised benefits against your initial projections.
Additional Deliverables & Considerations
In addition to our key service deliverables outlined above there are a number of additional elements we consider as part of any transformation work. We feel by exploring these elements we can help our clients arrive at a solution which will really complement you, these include;
Green IT;
What security measures are in place to keep the data safe;
How will the service work with connected technologies;
Sustainability & Carbon Impact;
New Ways of Working;
Partner & Supplier Model;
What testing and service acceptance will look like?
Procurement Model;
Disaster Recovery and Business Continuity;
Shared Services & Collaborative Working, And;
Outsourcing Model.
In addition, in line with the Service Standards we look at the service and discuss the options for reuse within the business and the potential for a wider roll-out. Where open sharing is appropriate the technologies are presented on the relevant platforms with appropriate instructions to enable wider usage. Throughout all our work one of our main objectives is consistent. That objective is to provide a service/ solution that is individual to your business and will be designed and delivered in a way that will complement your operations and support your further growth. We believe that every business is different and should be addressed to that degree
Service Benefits
Clearly defined scope and delivery roadmap with key milestones;
Defined roles and responsibilities in place to support the delivery;
Completely transparent collaborative working including knowledge transfer;
Very strong working knowledge of GDS principles and practices;
Tailor approach to suit your business, goals and objectives;
Complete change management to facilitate moving into business as usual;
Defined future partners that will help and support your strategy;
Services and technologies designed specifically to complement your business;
Holistic approach taken to aid user adoption and delivery success, AND;
Experienced delivery teams in sector and specific technologies.
Service Features
Programme/ project planning and initiation;
Detailed business case definition and evaluation;
Business analysis and requirements elicitation, validation and traceability matrix;
Technology and supplier/ partner engagement facilitation;
Benefits realisation planning and guidance;
Full programme/ project lifecycle expertise using Agile or Waterfall methodologies;
Implementation and training of project methodologies to sustain delivery;
Services and technology designed to complement your business and practices;
Design and delivery of detailed user training and knowledge transfer, AND;
Careful and consistent scope management
Deliverables
In addition to our key service deliverables outlined above there are a number of additional elements we consider as part of any transformation work. We feel by exploring these elements we can help our clients arrive at a solution which will really complement you, these include;
Green IT;
Sustainability & Carbon Impact;
New Ways of Working;
Partner & Supplier Model;
Procurement Model;
Shared Services & Collaborative Working, AND;
Outsourcing Model.
Throughout all our work one of our main objectives is consistent. That objective is to provide a service/ solution that is individual to your business and will be designed and delivered in a way that will complement your operations and support your further growth. We believe that every business is different and should be addressed to that degree.
About Us
When we formed in 2015 our objective was, and still is, simple. We aim to deliver a comprehensive service that is designed to help our client deliver transformation value to their organisations. We act with complete integrity, practice collaborative working wherever possible and operate a completely transparent open policy. Our clients are at the heart of what we do and what we aim to achieve. We believe that every business is different and subsequently there are no two problems the same. As such, an individual approach is required. We believe that nobody knows and understands your business better than you. We want to work collaboratively to embed this knowledge into the recommendations and work we deliver. We put our clients needs and objectives at the heart of what we do. We are completely independent so are best placed to offer impartial unbaits advice. Throughout our work we aim to upskill your people by effective knowledge transfer and inclusion, so you are well placed to continue delivering sustainable results into the future.
Our Values
Integrity – We respect the values and views of our clients. We consistently honest, open and genuine and always work in a transparent way;
Collaboration – We believe that nobody knows your business and situation better than you. To deliver a complementary sustainable solution we work openly with our clients. Additionally, this supports our approach to knowledge transfer and your sustainability through upskilling;
Trust – We trust, and put great weight, on each other’s ability to follow through on their commitments and do the right thing. We aim to create lasting relationships with our clients which are mutually beneficial;
Individuality – Your business is unique as are your aspirations, culture and targets. We embrace this in everything we do and always strive to deliver a solution that will complement that individuality;
Simplicity – We adopt an ethos of simplicity in everything we do. Where possible we try and remove any unnecessary barriers, simplify complexities and present our approach, recommendations and work in a clear precise way that everyone can understand
Conclusion
We are proud to have our services once again listed on the G-Cloud framework and are excited to continue our journey in supporting our clients.
We are going to explore our service offerings in greater detail in the coming weeks. This, in addition to all our publications, will be available on our Company Blog.
Additionally, please feel free to Contact Us.