Our G-Cloud 12 Listing

The Crown Consulting Group Listed on G-Cloud 12

We are once again very proud to announce that we have been formally awarded a place on the Crown Commercial Services G-Cloud 12 Framework. Our services are available through Lot 3: Cloud Support.

If you would like to know more about our services and how we may be able to help you please see below or alternatively contact us directly on the Digital Marketplace.

In this article we are going to introduce our revised services. These have been designed to compliment the Government Digital Service Standard and can be consumed both individually or collectively.

In subsequent articles will look deeper into the detail and deliverables of all our service offerings.

Our Approach

We have designed our service offerings to align with the Government Agile Delivery project phases. Furthermore, we have adopted and work against the Service Standards and Technology Code of Practice to further complement our clients. At a high-level, our services include;

1. Cloud Strategy & Roadmap: Designed to help our clients identify their goal and aspirations by taking a holistic look at their organisation. The objective of which is to create a working, measurable and sustainable strategy that will support any organisation moving to and adopting cloud services.

2. Cloud Service Discovery: Discovery is about understanding the problem and/or aspirations in question. We then set to refine the problem by building a contextual understanding of the users, their frustrations and objectives. We look to understand the current working practices, constraints and business rules.

3. Cloud Service Design: Having identified a series of options based on the Discovery output, this is where we start to refine those options into potentially viable services. By refining these with users we uncover further considerations enabling these to be addressed early. Further, at this stage we take a holistic view of the service and catalogue all entry and end points.

4. Cloud Service Delivery: Taking the most refined option from Design we work at developing this service in the real instance. Depending on the service we may operate a small pilot here, this helps to ensure the accuracy and alignment to the users’ needs.

5. Cloud Service Support: Having transitioned the service into a live environment we can continue supporting the development of enhanced features and further aligning the service to expectations.

Cloud Strategy & Roadmap

Our Cloud Strategy service has been designed to help our clients identify their goals and aspirations and how to convert these into a workable and manageable strategy. We believe that no two business are the same and as such we invest heavily in ensuring our approach and recommendations are based solely on your business and your objectives. We have no pre-conformed ideas and hold no elegancies to any technologies, so we are best placed to offer you practical and impartial advice. Understanding our clients’ business is a key step in allowing us to help build a strategy that will complement in the long-term, some of the key questions and considerations we explore with our clients at this stage include;

• Where are you today?

• What is your current position and why do you want to change?

• What do you want to achieve?

• Why do you want to achieve these things?

• How do you imagine working in the interim, and ultimately the future, having achieved your vision?

• What tools, mechanisms and methodologies do you think you need in place to support you in delivering your vision?

Service Benefits

• Clear picture of how people, process and technology aspects interrelate;

• Clear strategy illustration highlighting strengths, weaknesses, opportunities and threats;

• Completely individual approach designed to complement your business;

• Working practices are consistent with wider Government initiatives (GDS & Agile);

• We always work in an open, collaborative and transparent way;

• Thorough knowledge transfer designed to equip you with the skills;

• Clear illustration of benefits realisation against your strategy initiatives;

• Improved cost control through consistent agility to delivery practices, AND;

• Greater cost efficiency through increased transparency.

Cloud Service Discovery

Our Cloud Service Discovery has been designed to align with the Government Digital Services Discovery stage. As with all out services, we promote working in full collaboration where possible and continually sharing results and updates.

Our Service Discovery stage is focused on building an understanding of the problem and what the options may be to offer an appropriate resolution. Additionally, a big focus at this stage is understanding, from a contextual standpoint, the service users and customers.

The four main areas for consideration at this stage include;

1. A contextual illustration of the users and customers;

2. Constraints;

3. Identification and refinement of the problem; And

4. Opportunities to offer improvements.

Service Benefits

• Problem identification and alignment;

• In-depth analysis of user objectives and frustrations;

• Journey mapping by segment and persona;

• Contextual understanding and illustration of the problem;

• Identification of quick win opportunities;

• Detailed illustration of potential solution/s;

• Internal and external constrains considered;

• Holistic approach, which includes consideration of people, process and technology elements;

• Collaborative customer centric working approach; And

• Completely impartial independent advice.

Cloud Service Design

At this stage we start looking at potential solutions that would meet the needs identified within our discovery stage, at a high level this will include prototyping and building concepts which focus on;

1. Testing the critical assumptions and risks identified within Discovery;

2. Ensuring the solution addresses the entire problem from a holistic standpoint;

3. Ensuring the service is joined up and can be used by the different user personas; And

4. Ensuring the service meets all accessibility and pricy requirements.

Service Benefits

• Clear picture of how people, process and technology aspects interrelate;

• Very strong working knowledge of GDS principles and practices;

• Agile and waterfall methodology specialists;

• Solution development that aligns to business demand;

• Strategic partnership mentality rather than supply & demand;

• Clear cost analysis highlighted through delivery plan;

• Greater cost control and transparency, AND;

• Access to our wide network of highly skilled professionals.

Cloud Service Delivery

Our Cloud Service Delivery has been designed specifically to help you translate your strategic initiatives into manageable deliverables. We take a holistic approach to ensure all the corresponding elements of your business are aligned to help you attain maximum benefit. By doing this weare able tohelp you effectively align your services and solutions to your customer expectations.

Service Benefits

• Clearly defined scope and delivery roadmap with key milestones;

• Defined roles and responsibilities in place to support the delivery;

• Completely transparent collaborative working including knowledge transfer;

• Very strong working knowledge of GDS principles and practices;

• Tailor approach to suit your business, goals and objectives;

• Complete change management to facilitate moving into business as usual;

• Defined future partners that will help and support your strategy;

• Services and technologies designed specifically to complement your business;

• Holistic approach taken to aid user adoption and delivery success, AND;

• Experienced delivery teams in sector and specific technologies.

Conclusion

We are proud to have our services once again listed on the G-Cloud framework and are excited to continue our journey in supporting our clients.

We are going to explore our service offerings in greater detail in the coming weeks. This, in addition to all our publications, will be available on our Company Blog

Additionally, please feel free to Contact Us