Legacy systems sit at the heart of many government services. Replacing them is rarely simple — and often risky. Drawing on real delivery experience, this article explores practical, service-led strategies for modernising legacy technology while protecting continuity, improving user outcomes and building lasting digital capability within public sector organisations.

Digital identity sits at the heart of modern public services, yet it remains one of the hardest problems to get right. As services become more joined-up, identity can no longer be treated as a technical afterthought. This article explores how digital identity is evolving, what it means for citizens and Government, and why inclusive, proportionate design is critical to sustainable public sector services.