Change Management
Regardless of sector, the pace of change in today’s world is relentless. Businesses are needing to find new and innovative ways of keeping in touch with the customer and continuing to deliver a high-quality competitive service. Customers are taking advantage of new technologies and looking to interact with businesses in different ways, on different platforms, and on different terms.
The pace of change is now a journey rather than an individual delivery, organisations need to keep pace with competition to remain competitive. This required solid leadership throughout the business and a robust tested approach to change management.
The Crown Consulting Group works collaboratively with businesses to deliver sustainable change initiatives. We work across the organisation to ease the change management process. Working with business leaders to define strategy, employees around their roles and responsibilities and customer around their objectives.
The Crown Consulting Group works collaboratively with businesses to deliver sustainable change initiatives. We work across the organisation to ease the change management process.
What are the objectives?
We believe that every business, regardless of offering or sector, is completely unique and as such, every solution should be unique to reflect this. This is why we work collaboratively with you throughout the process to immerse ourselves in your business so we can fully understand your goals, objectives, and aspirations. We work in ways that suit and compliment your business and throughout the journey focus on transferring our deep knowledge to you to deliver a sustainable outcome.
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Take a holistic view of your organisation identifying your goals, aspirations, and objectives;
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Comprehensive industry and sector knowledge allowing us to advise you;
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Work in conjunction with your strategy and business leaders to ensure the delivery is complementary to objectives;
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Utilise any in-house methodologies to compliment your existing way of working;
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Help you to introduce new and innovative ways of working to help you deliver sustainable results at pace;
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Outline benefits and benefits realisation activities to act as a measure allowing you to show the status of your investment;
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Deliver a plan that will allow you to continue the journey independently;
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We can show you new and innovative ways of working with the help of our specialist technology teams;
Expertise
Project/ Programme Delivery
Managing a project or a portfolio of projects is a complex and challenging responsibility which helps organisations make decisions about what needs to be done, in what priority and to what cost. Our project management consultants support you in getting things done in a timely, ordered and targeted fashion.
We can work collaboratively with you throughout the process and use your preferred methodologies and ways of working. Additionally, if you wish we can support you in introducing new ways of working or methodologies and ensure appropriate knowledge transfer has happened to allow you to continue to run independently.
Project Recovery/ Rescue
There are instances where projects or programmes become bogged down and it can quickly escalate into abandonment. It is estimated around 80% of projects fail to deliver the initial objectives.
Quite often an independent holistic view can be very beneficial and help to get the initiative back on track. We work with you to understand your objectives and where you feel the project delivery has gone wrong. We then introduce new ideas and views to help get your project back on track and work with you to ensure its successful delivery. There is no ‘one size fits all’ approach here which is why, as always, our emphasis is on clear open communication and transparency.
Configuration & Development
Businesses are unique, processes are unique and people are unique but solutions aren’t. More often than not a new solution will need configuration and or development to deliver the business benefits you are aiming for.
We have specialist working knowledge of CRM, ERP and Telecommunication software to name but a few. To aid our ability to offer you an optimised solution we try to understand the objectives and process behind it. This allows us to suggest ways in which the solution can be configured to best suit your needs, we then work with you to configure the system changes.
Testing
Thorough testing at all levels is a key component when delivering any business changed based initiative. We will work with you to understand your project, your objectives, and timescales.
We will then work to deliver a comprehensive test plan which we will fully communicate with you then if you wish, we execute the testing scenarios and feedback the outcomes.
Benefits Realisation
When embarking on a new project or programme you will have set out anticipated benefits, goals and objectives. Multiple projects deliver but there is no ongoing mechanism to measure their success rate and there is limited opportunity to feedback past the handover period. We believe that to get the maximum benefit from your investment you need to re-visit the initiative periodically.
This approach will allow to address any issues and make any necessary changes to aid the projects continued success. We work with you to develop a comprehensive benefits realisation plan. This will contain tasks, activates, timescales and resources among other artefacts and will be designed to help you to sustain your investment.
Full Service Delivery
Where you are pressed for time, resources or funding we can offer a full delivery service. This will entail us managing the project on your behalf.
Our combined years of experience have allowed us to develop our own way of working that delivers sustainable results at pace. As with all our services we believe that you are unique and although we will use our own approach we will tailor this to suit the needs of your business where appropriate.
Results
Project delivery is a complex and important element, ensuring the continued success and growth of a business. It is often directly related to providing excellent customer service or remaining competitive in a crowded marketplace. The ever-growing pace of technology can compound these issues posing further complications.
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Gain expert knowledge and understanding from industry professionals;
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Engineer processes, people and technology to better suit your business and deliver sustainable lasting results;
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Knowledge and best practice to assist you in a project rescue venture when things may not have gone as well as expected;
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Help to ensure that your new solution is configured in a way that will compliment your business and optimise your ability to deliver your service;
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Increase your customer service but ensuring your delivery is tailored specifically to those whom you are aiming the service towards;
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A consultancy service that will work with your existing ways of working and methodologies to compliment you and optimise your output;
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Ability, where required, to embed new methodologies which will allow you to deliver in different and innovative ways;
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Full knowledge transfer to ensure you are able to continue to deliver positive results independently;
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Understanding of how you can review and monitor your delivery to help ensure its continued success and to protect your investment;
We work hard to ensure that the end product is something sustainable that will deliver continuous value to your business for a number of years
"Every step of the process was fully communicated and understood"