Performance Improvement
In today’s economy, markets, business models, competitors and performance measures are consistently moving. To retain a competitive edge businesses need to deliver increasingly high standards ensuring they deliver a more productive service to the customer with less capital available to do so.
The business of organisational performance improvement in today’s economy is a constantly moving one, it’s a journey that businesses need to address and action to remain competitive.
We understand that every business is different and this means that every solution needs to address these individual needs and circumstances.
The Crown Consulting Group works collaboratively with businesses to deliver sustainable change initiatives.
We work across the organisation to ease the change management process.
What are the objectives?
Improvements rarely yield maximum benefit when the focus is on individual elements. We take a holistic view of the organisation to understand how the business works, what strategies are in place and what the end-to-end processes look like. Additionally, we look at the appetite for change, the organisational culture and the internal capability that is available. Looking at this, we identify key opportunities that can yield benefit and work to reach a plan that will allow you to continue to deliver benefit into the future. We ensure any deliver plan compliments your strategies and addresses the organisations aspirations.
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Take a holistic view of your organisation to identify key areas for performance improvement;
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Work in continuous union with you to ensure maximum knowledge transfer;
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Work in unison with your strategy to aid performance related deliveries;
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Utilise any in-house methodologies to compliment your existing way of working;
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Identify key immediate areas for performance improvement;
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Focus on the existing key strengths of the business;
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Deliver a plan that will allow you to continue the journey;
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We can help take ideas and visions to the next level with our teams of technology professionals;
Expertise
Process Optimisation
Processes are very rarely the sole responsibility of individual departments are teams. In addition to helping you identify inefficient steps and technology limitations we help you to identify the end-to-end process, this will more often than not spread across a number of departments and business functions.
It’s identifying these departmental linkages and working on optimising performance here that allow you to yield the maximum benefit. Throughout our work we keep in mind people, process and technology stages, having a core understanding of these three will help devise, design and deliver an optimal solution.
Performance Management
Having a strategy in place is key. However, ensuring this strategy is universally understood, actionable and measurable is more difficult. A Key question that we can ask is “without the ability to measure the performance of a strategic change how are we able to denote if the initiative has been a success?”
We help by taking your strategy and linking it to measurable elements which can be used to drive and measure performance. It is once we have these elements that we can work on embedding the culture of continuous performance improvement across the organisation.
Procurement & Partner Management
In today’s economy, the days of ‘supplier – consumer’ relationships are a thing of the past. Both business improvement and technology is a continuous journey and as such, we need to ensure that relationships are more focused as partnerships.
Optimisation in this area can vastly improve a business’s supply-chain capabilities and better support strategy delivery.
Workforce Optimisation
Technology and process optimisation is critical to retaining your competitive edge but without an appropriately skilled workforce, you will not be able to yield the maximum output from these optimised elements.
It is when you align these three core elements that you see the maximum benefit realised.
Delivery Planning
Having worked with you to really understand your business and your drivers we help you to identify the optimal way of delivering the performance improvement elements we have highlighted.
Taking into consideration your strategy will help us identify a series of quick wins, we then work with you on a longer-term plan whereby you can continue the journey.
Upgrades & Lifecycle Management
We take a holistic view and focus by looking at the people, process and technology elements of your business. Considered individually you often only see an element of the problem and such limited opportunity to deliver improvements.
However, consider them together and you have the potential to realise considerable savings. This may be through system consolidation, process re-engineering or staff training.
Technology Optimisation
In business today technology is a key enabler, it is vital in keeping pace with the competition, engaging with the customer and assessing new opportunities. The need to quick adoption often means solutions have not been configured optimally for your specific business. This will often be seen as complete system limitations.
Taking a holistic view we work with you to uncover the true requirements of your technology solution then help you to devise ways in which they may be optimised for your particular use cases. We are completely independent of any technology providers, this means we are able to recommend solutions that are the best fit for you, your business and your objectives, not ourselves.
Results
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Gain a holistic completely independent view of your organisation;
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Understand the alignment of people, process and technology elements and how these can be utilised to improve the core aspects of your business;
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We work as one team to ensure complete knowledge transfer so you are fully skilled to continue the improvement journey;
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We have no affiliation to any technology brands meaning we are able to advise you on the best solution to meet your individual needs;
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We ensure that we deliver you is a unique set of recommendations and suggestions to your business and individual needs and aspirations;
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Use our deep knowledge base to suggest new and innovative ways of creating opportunities;
We work hard to ensure that the end product is something sustainable that will deliver continuous value to your business for a number of years
“They took the time to understand our data environment and worked alongside us to co-develop practical tools. By the end of the engagement, our team felt confident continuing the work independently.”