By harnessing the power of AI, organisations can optimise efficiency, streamline processes, and deliver services more effectively.

By understanding and addressing these resistance points, organisations can cultivate a culture of user-centricity and enhance the overall us

By embarking on this journey, we can protect sensitive information, mitigate cyber risks, and maintain public trust.

Key areas of focus include understanding the UK's current cyber threat landscape, conducting thorough risk assessments

In today's ever-evolving landscape of service delivery, organisations across industries are realising the paramount importance

To effectively recover from a cyber attack and mitigate its consequences, organisations must take proactive steps to regain control

UCD is a design approach that involves placing the user at the centre of the design process. By doing so, designers can create services that

A delivery manager is a key player in the successful planning and delivery of projects.

As technology continues to advance, the importance of cybersecurity has become increasingly crucial for businesses.

UCD is a design approach that prioritises the needs and preferences of the end-user.

As our reliance on technology continues to grow, so does the need for strong cybersecurity measures to protect against the ever-increasing

User Centred Design (UCD) is an approach to design and development that prioritises the needs and preferences of end-users.

As our world becomes increasingly digitised, the importance of cybersecurity in government services cannot be overstated.

As a product owner, my role is essential in delivering successful government projects that meet user needs while adhering to the Government

UCD is a design approach that places the user at the centre of the design process. It involves understanding the user's needs, preferences

Digital trends and technologies to watch in 2023 - how can these be leveraged to support and improve service design and delivery?

The user should have to do as little as possible before achieving their objectives

Users should not be affected negatively if they do not have the means, capability or which to interact with a service in a prescribed manner

What does it mean? Services become fragmented and user operate in silos thanks to ‘barriers’ that are put in place. Quite often these...

What does it mean? Understanding the user and their needs is about more than simply identifying what they are looking to achieve by...