The Crown Consulting Group

Exploring how AI can enhance public services — practical guidance, real-world challenges, and ethical best practices for responsible adoption.

Practical insights on how public sector leaders can secure the right digital partners, drawn from real delivery experience.

Practical insights from a public sector digital practitioner on how to deliver better services by doing less, smarter — without lowering quality.

In today’s public sector, the challenge isn’t just digital transformation. It’s doing it well under intense financial scrutiny. Budget constraints are now the rule, not the exception. And yet, the pressure to modernise services — to be more efficient, accessible, and secure — keeps growing.

User research is the cornerstone of User-Centred Design, involving the systematic gathering and analysis of information

User-Centred Design has undoubtedly revolutionised project delivery and digital transformation by placing users at the heart of the design

Artificial Intelligence presents immense opportunities for organisations to improve their decision-making processes.

The principles and strategies discussed herein are applicable to organisations across industries, irrespective of their size or nature.

By harnessing the power of AI, organisations can optimise efficiency, streamline processes, and deliver services more effectively.

By understanding and addressing these resistance points, organisations can cultivate a culture of user-centricity and enhance the overall us

By embarking on this journey, we can protect sensitive information, mitigate cyber risks, and maintain public trust.

Key areas of focus include understanding the UK's current cyber threat landscape, conducting thorough risk assessments

In today's ever-evolving landscape of service delivery, organisations across industries are realising the paramount importance

To effectively recover from a cyber attack and mitigate its consequences, organisations must take proactive steps to regain control

UCD is a design approach that involves placing the user at the centre of the design process. By doing so, designers can create services that

A delivery manager is a key player in the successful planning and delivery of projects.

As technology continues to advance, the importance of cybersecurity has become increasingly crucial for businesses.

UCD is a design approach that prioritises the needs and preferences of the end-user.

As our reliance on technology continues to grow, so does the need for strong cybersecurity measures to protect against the ever-increasing

User Centred Design (UCD) is an approach to design and development that prioritises the needs and preferences of end-users.